12/1/2023 0 Comments Satisfaction tv series folder icon![]() They often use rating scales to measure changes over time, and gain a deeper understanding of whether or not you’re meeting the customer’s expectations. ![]() This is one type of customer experience survey and can be used to gauge customers’ needs, understand problems with your products and/or services, or segment customers by their score. Customer satisfaction ( CSAT) surveys are used to understand your customer’s satisfaction levels with your organization’s products, services, or experiences.
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